Frequently asked questions pertaining to all MerchDirect-powered online stores.
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Topic (25)
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Comments |
Views |
Latest activity |
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What do the different status codes mean?
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13,470 |
by MerchDirect
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What is a "Promo Code" and where do I get one?
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10,619 |
by MerchDirect
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How long will it take to get my order?
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9,953 |
by MerchDirect
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What is your sizing information?
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7,358 |
by MerchDirect
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How can I check the status of my order?
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6,664 |
by MerchDirect
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How much does it cost to ship my order?
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6,116 |
by MerchDirect
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What forms of payment do you accept?
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4,519 |
by MerchDirect
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Do you accept orders from places outside of the U.S.?
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4,399 |
by MerchDirect
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How can I find out where my package is?
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3,958 |
by MerchDirect
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What is your returns and exchanges policy?
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2,993 |
by MerchDirect
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I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
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2,941 |
by MerchDirect
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How do I cancel my order?
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2,187 |
by MerchDirect
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What should I do if there's a problem with the order I received?
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2,078 |
by MerchDirect
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Can you send me a catalog?
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1,959 |
by MerchDirect
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Where are you located?
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1,932 |
by MerchDirect
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Why does my card appear to be charged multiple times or for an order that was declined?
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1,913 |
by MerchDirect
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Can I order by telephone, fax or snail mail?
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1,801 |
by MerchDirect
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What if an item is out of stock?
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1,741 |
by MerchDirect
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What is MerchDirect?
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1,624 |
by MerchDirect
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Are there any MerchDirect retail stores?
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1,580 |
by MerchDirect
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Is your site secure?
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1,437 |
by MerchDirect
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When will my preordered items be shipped?
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1,415 |
by MerchDirect
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Can I return or exchange an item that I purchased at a concert or show?
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1,407 |
by MerchDirect
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When will my backordered items be shipped?
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1,103 |
by MerchDirect
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Why do I not see a discount in my subtotal?
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1,012 |
by MerchDirect
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