Frequently asked questions pertaining to all MerchDirect-powered online stores.
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Topic (25)
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Comments |
Views |
Latest activity |
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What do the different status codes mean?
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15,654 |
by MerchDirect
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What is a "Promo Code" and where do I get one?
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12,716 |
by MerchDirect
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How long will it take to get my order?
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12,166 |
by MerchDirect
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What is your sizing information?
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9,251 |
by MerchDirect
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How much does it cost to ship my order?
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7,962 |
by MerchDirect
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How can I check the status of my order?
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7,702 |
by MerchDirect
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What forms of payment do you accept?
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5,961 |
by MerchDirect
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Do you accept orders from places outside of the U.S.?
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5,718 |
by MerchDirect
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How can I find out where my package is?
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4,762 |
by MerchDirect
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I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
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3,881 |
by MerchDirect
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What is your returns and exchanges policy?
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3,773 |
by MerchDirect
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How do I cancel my order?
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2,766 |
by MerchDirect
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What should I do if there's a problem with the order I received?
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2,735 |
by MerchDirect
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Where are you located?
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2,595 |
by MerchDirect
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Can you send me a catalog?
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2,513 |
by MerchDirect
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Why does my card appear to be charged multiple times or for an order that was declined?
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2,442 |
by MerchDirect
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Can I order by telephone, fax or snail mail?
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2,359 |
by MerchDirect
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What if an item is out of stock?
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2,325 |
by MerchDirect
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What is MerchDirect?
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2,218 |
by MerchDirect
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Are there any MerchDirect retail stores?
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2,089 |
by MerchDirect
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Is your site secure?
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1,916 |
by MerchDirect
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Can I return or exchange an item that I purchased at a concert or show?
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1,877 |
by MerchDirect
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When will my preordered items be shipped?
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1,834 |
by MerchDirect
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When will my backordered items be shipped?
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1,486 |
by MerchDirect
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Why do I not see a discount in my subtotal?
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1,366 |
by MerchDirect
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